MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Senior Manager - Analytics and Insight
Job Identification: 5538
Location: Ikoyi, Lagos
Reports To: Chief Enterprise Business Officer - CEBO
Division: Enterprise Business
Mission
- Oversee the development and management of EB data strategy, ensuring that strategic, marketing and operational decision-making is supported by accurate, efficient and effective business and market relevant insights.
- Ensure adherence to policies and procedures that monitor and support EB business performance management
- To help shape the strategy for data extraction, interpretation and governance.
- To distill and provide deep understanding of customer needs and aspirations to enable MTN Nigeria engage more closely with its customers.
Description
- Provide strategic direction on Enterprise Business planning and pricing analysis
- Ensure relevant business rules are applied in the budget process and forecasting scenarios for Enterprise Business performance
- Manage the performance measurement and monitoring of EB propositions / promotion / activity to ensure that it adheres to EB business plan and provide feedback to senior management as requested.
- Develop competitive pricing strategies for MTN Business product plans, solutions and value propositions
- Determine and manage the development of new insight generation capabilities to enhance deployment of solutions and services in all Enterprise Segments (across both Corporate and SME segments)
- Develop and execute Market insight and Lead generation strategies through research, relevant partnerships and channels
- Manage business case development and analysis
- Review feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
- Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all EB solutions and services across all key segments
- Provide analysis and insight to Management in areas of Client acquisition, analytics, churn management, revenue enhancement, margins, pricing and customer data knowledge management
- Define and manage Enterprise Segment customer lifecycle management (CLM) framework in conjunction with the Segment Managers
- Lead the development of data points for comprehensive reportage of EB activities, from lead generation, sales analytics, client relationship management and collections
- Responsible for end-to-end reporting of all EB activities
- Ensure integrity of EB financial modeling for key projects and propositions.
- Manage process for Enterprise segment Competitor knowledge, monitoring and analysis
- Ensure quality assurance for all business plans, pricing analysis and data generated for reporting
- Review and assess competitive price reactions scenarios
- Ensure Just-In-Time and accurate commission pay-out to direct sales team and channel/Technology partners
- Manage ad hoc projects as directed by CEBO
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Education:
- First Degree in Accounting, Finance, Economics or related discipline
- A master’s degree, preferably an MBA will be an advantage
- Fluent in English and language of country preferable Fluent in English and language of country preferable
Experience:
9 – 17 years’ work experience which includes:
- Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 3 years in reporting business performance and financial analysis
- 3 years’ experience in business analytics and market insight.
- Experience in business development