Telesales Executive

Fadac Resources and Services Limited - We provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organizations, no matter how large or small, to establish, outsource, and troubleshoot any human resources functions/ challenges. Our belief is that people are the greatest asset in the organization, regardless of the business size, industry, and market share. We provide the best professionals backed with solid years of experience and knowledge, and their job is to integrate solutions for your business needs.

We are recruiting to fill the position below:

Job Title: Telesales Executive

Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking a results-driven and customer-focused Telesales Executive to join our client’s sales team.
• The ideal candidate will be responsible for engaging existing and prospective customers via telephone, promoting products and services, building strong customer relationships, and consistently achieving sales targets.

Key Responsibilities

• Contact existing and prospective customers to promote and sell company products and services.
• Clearly communicate product features, benefits, pricing, and value propositions.
• Respond to customer inquiries and provide accurate product and service information.
• Record customer interactions, purchase orders, feedback, and other relevant information accurately.
• Process customer purchases in line with established company procedures.
• Generate qualified leads and opportunities for the outside sales team.
• Manage customer accounts and build relationships that encourage satisfaction, retention, and repeat business.
• Use approved sales scripts to handle objections effectively and close sales.
• Develop strong knowledge of the company’s products and services to make suitable recommendations based on customer needs.
• Consistently achieve or exceed daily and monthly call-volume and sales targets.
• Perform other sales-related duties as required to support business growth.

Requirements

• B.Sc / HND in Business Administration, Marketing, or a related field with a minimum of 1 year proven experience in a telesales role.
• Proven ability to meet and exceed sales targets.
• Strong communication, persuasion, and negotiation skills.
• Excellent customer service and relationship management skills.
• Good data-entry and record-keeping abilities.
• Ability to handle objections, work under pressure, and remain persistent.
• Proficiency in basic computer applications, CRM systems, Microsoft Office, etc.
• Strong organizational and time-management skills.

Key Competencies:

• Sales-driven and target-oriented
• Customer-focused mindset
• Strong negotiation and persuasion skills
• Resilience and persistence
• Excellent communication skills
• Proactive and organized
• Strong team player