Chief Operating Officer

Goldenbridge is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Fully licensed and regulated by the Nigerian Stock Exchange. Goldenbridge is one of the fastest growing investment and wealth management firm of its kind specializing in goals-based wealth management.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Position Purpose

• The Chief Operating Officer will provide strategic and operational leadership for Supreme Trust Insurance Brokers, ensuring the effective execution of the Company's business strategy, operational efficiency, revenue growth, exceptional client service, regulatory compliance and sustainable profitability.
• The COO will translate the strategic direction of the Board and Managing Director into effective operational plans, processes, performance standards and measurable business outcomes.
• The role will provide oversight across the Company's core brokerage operations, including business development, client relationship management, policy placement and administration, renewals, claims coordination, operational controls, service delivery and performance management.
• The position will also ensure that the Company's operations remain efficient, scalable, customer-focused and compliant with applicable regulatory and corporate governance requirements.

Key Responsibilities

• Partner with the MD/CEO to develop and execute the Company’s strategic and annual business plans, translating corporate objectives into departmental targets, operational plans and KPIs.
• Provide executive leadership across operating functions, drive organisational transformation, process improvement, scalability and effective implementation of Board-approved policies and decisions.
• Provide strategic oversight for business development and revenue-generation activities, including client acquisition, retention, cross-selling, up-selling and achievement of revenue targets.
• Build a client-centric culture and strengthen relationships with corporate, institutional, SME and individual clients, insurers and other strategic business partners while driving client satisfaction and retention.
• Oversee end-to-end insurance brokerage operations, ensuring efficient risk assessment, market placement, documentation, endorsements, renewals, policy administration and adherence to established service-level standards.
• Provide oversight of claims administration, ensuring prompt reporting, documentation, tracking, escalation and resolution of claims while maintaining effective communication among clients, insurers, loss adjusters and other stakeholders.
• Ensure regulatory compliance, effective internal controls, segregation of duties and timely resolution of audit and regulatory findings, while identifying and mitigating operational, financial, regulatory and reputational risks.
• Establish performance expectations and KPIs, monitor business and operational metrics, operating expenses and budgets, and recommend corrective actions to improve profitability and efficiency.
• Champion the effective use of technology, standardisation and process automation to enhance operational efficiency, business scalability, service delivery and customer experience.
• Provide the MD/CEO, Executive Management and Board with accurate and timely operational, financial and performance reports, highlighting key trends, risks, opportunities and recommended actions.