Female General supervisor

Efezi Southsea Nigeria Limited was established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Title: Female General Supervisor

Location: Epe - Lagos

Job Description

• A General Supervisor is responsible for overseeing the daily activities of hotel departments, supervising staff, ensuring compliance with operational standards, and maintaining excellent service delivery to guests.

Key Duties and Responsibilities

• Daily Operations: Supervise daily hotel activities and ensure all departments operate efficiently.
• Staff Supervision: Monitor staff attendance, punctuality, grooming, discipline, and job performance.
• Departmental Coordination: Coordinate the activities of the Front Office, Housekeeping, Restaurant, Kitchen, Laundry, Maintenance, and other departments.
• Guest Relations: Ensure guests receive excellent service and attend promptly to complaints and requests.
• Room Inspection: Conduct regular checks on guest rooms, public areas, and facilities to ensure cleanliness and readiness.
• Quality Control: Ensure the hotel maintains high standards of cleanliness, service delivery, and presentation.
• Duty Allocation: Assign duties to staff and ensure that daily tasks are completed appropriately.
• Report Writing: Prepare daily operational reports and report significant incidents to the Hotel Manager or management.
• Stock Monitoring: Monitor the use of hotel supplies and report shortages, wastage, or suspected losses.
• Maintenance Follow-up: Identify faulty equipment and facilities and ensure reported defects are followed up promptly.
• Policy Compliance: Ensure staff comply with hotel policies, standard operating procedures, and management instructions.
• Health and Safety: Monitor hygiene, fire safety, security, and general workplace safety.
• Shift Handover: Ensure proper communication and handover between outgoing and incoming staff.
• Problem Resolution: Handle routine operational challenges and escalate serious matters to management.
• Staff Training: Guide and coach employees on service standards, workplace conduct, and operational procedures.
• Revenue Protection: Monitor service delivery, authorised transactions, and operational practices to help prevent losses.
• Meetings: Attend management meetings and communicate operational instructions to relevant staff.
• Performance Monitoring: Identify staff performance issues and recommend corrective action where necessary.

Reporting Line:

• Reports to: Hotel Manager or General Manager.
• Supervises: Departmental supervisors, team leaders, and operational staff as assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction and complaint resolution.
• Staff punctuality, discipline, and productivity.
• Cleanliness and service quality.
• Compliance with hotel policies and procedures.
• Reduction in wastage and operational losses.
• Timely completion of assigned duties and reports.

Salary
N150,000 / month.