General Manager

Redswitch is a dynamic and innovative consultancy firm that specializes in providing strategic advice and tailored solutions across a wide array of industries. With a focus on enhancing business performance and solving complex challenges, we collaborate closely with our clients to deliver measurable results that drive growth and sustainability. Whether it’s optimizing operations, improving financial performance, or navigating industry-specific challenges, we help organizations reach their full potential.

We are recruiting to fill the position below:

Job Position: General Manager (Restaurant)

Job Location: Lekki, Lagos
Employment Type: Full-Time

About the Role

• We are seeking an experienced, results-driven General Manager to lead the daily operations of a new restaurant in Lekki. The successful candidate will drive operational excellence, revenue growth, customer satisfaction, staff performance, and compliance with company and industry standards.

Key Responsibilities

• Lead restaurant operations to ensure efficiency, profitability, and excellent service.
• Recruit, train, schedule, supervise, and evaluate staff while maintaining adequate coverage.
• Monitor food quality, service, hygiene, health and safety, and customer satisfaction.
• Implement company policies, procedures, and regulatory requirements.
• Manage procurement, inventory, and stock control to minimize waste and losses.
• Track revenue, expenses, budgets, KPIs, and profitability; prepare performance reports.
• Resolve customer complaints promptly and professionally.
• Coordinate kitchen and service teams to ensure smooth operations.
• Support marketing and customer retention initiatives.
• Lead the team in achieving operational and financial targets.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
• 4–6 years of restaurant management experience, including at least 2 years in a senior leadership role.
• Strong knowledge of restaurant operations, customer service, inventory management, and staff supervision.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage budgets, costs, and operational performance in a fast-paced environment.
• Proficiency in Microsoft Office and restaurant management software is an added advantage.

Preferred Qualifications:

• Experience opening or managing a new restaurant.
• Knowledge of inventory control systems and restaurant KPIs.
• Proven experience in team development and performance management.

Salary
Negotiable