General Manager - Business Operations and HR Lead

Whip Smart Service Providers Limited (WhipSmart) is a Nigerian human resources and recruitment agency founded in 2018. Headquartered in Ikeja, Lagos with an additional office in Port Harcourt, the company provides corporate recruitment, domestic staffing, background checks, staff training, payroll support, and HR consultancy to businesses and individuals.

We are recruiting to fill the position below:

Job Position: General Manager - Business Operations & HR Lead
Job Location: Ikeja, Lagos 
Employment Type: Full-time

Job Summary

• We are looking for a commercially minded General Manager to lead company-wide business operations, drive revenue and departmental targets, protect client relationships and keep the business operating effectively with limited day-to-day CEO supervision.
• This is a whole-business leadership position requiring strong HR, recruitment and outsourcing industry expertise. The successful candidate oversees service delivery through the team ratherthan personally handling routine recruitment or HR services.

Key Responsibilities

• Oversee Sales, Recruitment, HR Service Delivery, Client Services, Administration, Accounts and compliance operations.
• Drive verified revenue growth, collections, recruitment closures and departmental KPIs.
• Supervise team leads, review performance, own recovery strategies and ensure timely execution.
• Proactively protect client relationships, resolve escalations and minimise preventable loss of vacancies.
• Ensure HR policies, onboarding, employee relations, documentation and operational standards are properly implemented.
• Lead weekly performance reviews and report risks, achievements, owners and deadlines to the CEO.
• Run day-to-day operations independently within management-approved authority and controls.

Requirements

• Interested candidates should possess a Bachelor's Degree
• At least 5–8 years of relevant progressive experience, including 2–3 years leading teams or business operations.
• Strong practical HR/recruitment, staffing or outsourcing background, alongside demonstrable commercial and operational leadership.
• Evidence of managing departmental targets, improving revenue or collections, leading client service and retaining business.
• Strong leadership, decision-making, KPI reporting, client management and execution skills.
• Ability to supervise the whole business when the CEO is away while knowing when to escalate material decisions.

Remuneration

• Salary: N350,000 gross monthly + performance-based incentives up to N100,000 monthly
• Total potential monthly earnings: N450,000, subject to verified performance.