Guest Relations Officer

Blissview Hotel & Suites is a premium hospitality company committed to delivering exceptional accommodation, personalized guest experiences, and world-class service. We combine refined comfort, modern facilities, and professional hospitality to create memorable experiences for business and leisure travelers.

Our commitment to excellence extends beyond our guests. We are building a dynamic, professional, and people-focused organization where talented individuals can thrive, develop their careers, and make a meaningful impact. At Hotel & Suites, we value professionalism, innovation, teamwork, integrity, and a passion for outstanding service.

Join us and become part of a growing hospitality brand where excellence is not just a standard—it is our culture.

We are recruiting to fill the position below:

Job Title: Guest Relations Officer

Location: Osogbo, Osun

Job Description

• The Guest Relations Officer is responsible for ensuring that hotel guests receive a warm welcome, excellent service, and a memorable experience throughout their stay.
• The officer serves as a key point of contact for guests, handling enquiries, requests, feedback, and complaints while maintaining the hotel’s service standards and reputation.

Responsibilities

• Welcome and assist guests in a friendly, professional, and courteous manner.
• Maintain excellent relationships with guests throughout their stay.
• Handle guest enquiries, requests, complaints, and feedback promptly and professionally.
• Follow up on guest requests to ensure they are resolved satisfactorily.
• Assist guests with information about hotel facilities, services, restaurants, events, and local attractions.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments to meet guest needs.
• Monitor guest satisfaction and identify opportunities to improve the guest experience.
• Assist with VIP and special-arrival arrangements when required.
• Maintain accurate records of guest feedback, complaints, and special requests.
• Conduct courtesy calls or follow-ups with guests where necessary.
• Handle difficult or dissatisfied guests calmly and professionally and escalate serious issues to management.
• Support check-in and check-out procedures when required.
• Promote the hotel’s services and facilities appropriately to guests.
• Maintain confidentiality of guest information at all times.
• Ensure that all interactions with guests reflect the hotel’s standards of professionalism and hospitality.
• Prepare or submit guest-relations reports to management when required.
• Perform any other duties assigned by the Hotel Manager or Head of Department.

Required Experience

• 5 - 10 years of experience in Guest Relations, Front Office, Customer Service, Hospitality, or a related position.
• Previous experience working in a hotel or hospitality environment is an advantage.
• Experience handling guest complaints and resolving customer-service issues.
• Experience working with hotel guests from different backgrounds and cultures.
• Familiarity with hotel operations and Front Office procedures.
• Experience using basic computer applications and hotel management/PMS software is an advantage.
• Demonstrated ability to maintain professional relationships with guests and colleagues.
• Experience working effectively in a busy, customer-focused environment.

Key Qualities:

• Excellent communication and interpersonal skills.
• Friendly, welcoming, and professional personality.
• Good problem-solving and conflict-resolution skills.
• Patient and attentive to guests’ needs.
• Well-groomed and presentable.
• Ability to work under pressure and remain calm in challenging situations.
• Good teamwork and organizational skills.
• Ability to work flexible hours, including weekends and public holidays.