House Keeping Manager

Blissview Hotel & Suites is a premium hospitality company committed to delivering exceptional accommodation, personalized guest experiences, and world-class service. We combine refined comfort, modern facilities, and professional hospitality to create memorable experiences for business and leisure travelers.

Our commitment to excellence extends beyond our guests. We are building a dynamic, professional, and people-focused organization where talented individuals can thrive, develop their careers, and make a meaningful impact. At Hotel & Suites, we value professionalism, innovation, teamwork, integrity, and a passion for outstanding service. Join us and become part of a growing hospitality brand where excellence is not just a standard—it is our culture.

We are recruiting to fill the position below:

Job Title: House Keeping Manager

Location: Osogbo, Osun
Employment Type: Full-time

Job Summary

• The Housekeeping Manager is responsible for the overall management, supervision, and coordination of the hotel's housekeeping operations.
• The role ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, comfort, and safety.
• The Housekeeping Manager will lead and supervise housekeeping staff, monitor daily cleaning activities, manage supplies and equipment, inspect rooms and facilities, handle guest requests and complaints, and work closely with other departments to ensure an excellent guest experience.

Key Responsibilities
Housekeeping Operations:

• Plan, coordinate, and supervise the daily activities of the housekeeping department.
• Ensure all guest rooms are cleaned, serviced, inspected, and released according to hotel standards.
• Maintain high standards of cleanliness, hygiene, presentation, and sanitation throughout the hotel.
• Conduct regular inspections of guest rooms, corridors, public areas, washrooms, restaurants, offices, and other designated areas.
• Ensure rooms are properly prepared for check-in and special occasions.
• Monitor room status and coordinate with the Front Office regarding vacant, occupied, dirty, clean, inspected, and out-of-order rooms.
• Ensure prompt attention to urgent cleaning and maintenance-related issues.

Staff Management and Supervision:

• Recruit, train, supervise, and evaluate housekeeping staff in accordance with hotel policies.
• Prepare staff schedules, duty rosters, and work assignments.
• Ensure adequate staffing levels for daily operations, weekends, holidays, and special events.
• Conduct staff briefings and communicate daily tasks, standards, and operational updates.
• Monitor staff attendance, punctuality, grooming, conduct, and productivity.
• Identify training needs and provide continuous coaching and development.
• Enforce proper use of uniforms, personal protective equipment, and housekeeping procedures.

Quality Control:

• Establish and maintain housekeeping standards and cleaning procedures.
• Carry out daily room inspections and ensure corrective actions are taken where necessary.
• Monitor guest feedback relating to cleanliness, room presentation, and housekeeping services.
• Investigate and resolve housekeeping-related complaints professionally and promptly.
• Ensure consistent standards across all shifts.

Linen, Laundry, and Uniform Management:

• Supervise the handling, storage, distribution, and control of bed linens, towels, guest amenities, and housekeeping uniforms.
• Monitor laundry operations and ensure proper washing, drying, ironing, folding, and storage procedures.
• Maintain adequate linen and towel stock levels.
• Conduct regular linen inventories and report losses, damages, or shortages.
• Ensure staff uniforms are clean, properly maintained, and available when required.

Inventory and Supplies Management:

• Monitor housekeeping supplies, cleaning chemicals, toiletries, guest amenities, and equipment.
• Maintain accurate inventory records and conduct regular stock checks.
• Prepare requisitions for housekeeping supplies when necessary.
• Control the use of supplies to reduce wastage and unnecessary expenses.
• Ensure all cleaning chemicals are correctly labelled, stored, and handled safely.

Health, Safety, and Hygiene:

• Ensure compliance with hotel health, safety, sanitation, and hygiene standards.
• Ensure housekeeping staff are properly trained in the safe handling of chemicals and equipment.
• Report hazards, damages, accidents, and safety concerns to management immediately.
• Ensure proper procedures are followed when handling guest belongings and lost-and-found items.
• Support hotel emergency and fire-safety procedures.

Guest Service:

• Ensure housekeeping responds promptly and professionally to guest requests.
• Coordinate special guest requirements, VIP room preparations, decorations, and special occasions.
• Handle housekeeping-related guest complaints and ensure satisfactory resolution.
• Maintain confidentiality and respect guests' privacy at all times.
• Ensure the housekeeping team demonstrates excellent customer service and professional conduct.

Coordination With Other Departments:

• Work closely with Front Office to manage room availability and readiness.
• Coordinate with Maintenance/Engineering regarding room defects, repairs, and maintenance issues.
• Work with Food & Beverage on cleaning requirements for restaurants, bars, kitchens, and event areas.
• Coordinate with Security regarding lost property, suspicious items, and guest safety concerns.
• Collaborate with management and other departments during conferences, weddings, events, and high-occupancy periods.

Reporting and Administration:

• Prepare daily, weekly, and monthly housekeeping reports as required.
• Monitor room cleaning productivity and departmental performance.
• Maintain records of staff attendance, inventories, maintenance issues, lost-and-found items, and housekeeping activities.
• Report operational challenges and recommendations to management.
• Participate in departmental and management meetings when required.

Performance Expectations
The Housekeeping Manager is expected to:

• Maintain consistently high cleanliness and hygiene standards.
• Ensure guest rooms are ready and available on time.
• Maintain positive guest satisfaction regarding housekeeping services.
• Reduce wastage and control departmental costs.
• Maintain proper stock and equipment records.
• Ensure effective staff performance and discipline.
• Respond promptly to guest requests and complaints.
• Maintain a safe, clean, and welcoming hotel environment.
• Contribute positively to the hotel's overall reputation and guest experience.

Required Skills and Competencies

• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Excellent organisational and time-management skills.
• Good problem-solving and decision-making abilities.
• Strong customer-service orientation.
• Ability to supervise and motivate a diverse team.
• Ability to work under pressure in a fast-paced hotel environment.
• Good knowledge of housekeeping procedures and hotel operations.
• Good knowledge of cleaning chemicals, equipment, and safe handling procedures.
• Ability to manage inventory and control departmental costs.
• Good computer literacy and ability to use hotel management or housekeeping systems.
• Strong inspection and quality-control skills.
• Professional appearance and attitude.
• High level of honesty, integrity, confidentiality, and accountability.