Midway Best Hotel is a hospitality establishment that provides comfortable accommodation and quality service for guests. The hotel offers well-maintained rooms designed for short and long stays, with essential amenities to ensure comfort, safety, and convenience. The hotel operates with different departments such as reception, housekeeping, bar, kitchen, and security to ensure smooth daily operations and good customer service. Guests can enjoy food and drinks, clean rooms, and a welcoming environment during their stay.
Midway Best Hotel focuses on delivering good customer experience, cleanliness, and professional service to both local and visiting guests. The staff work together to maintain standards, attend to guests’ needs promptly, and ensure the hotel runs efficiently at all times.
We are recruiting to fill the position below:
Job Position: Hotel Manager
Job Location: Idimu, Lagos
Employment Type: Full-time
Industry: Hospitality / Hotel Management
Job Description
- We are looking for a responsible, hardworking, and experienced Hotel Manager to oversee the daily operations of our hotel.
- The successful candidate will be responsible for managing staff, ensuring excellent customer service, monitoring sales and expenses, maintaining hotel standards, and making sure the hotel runs smoothly and profitably.
- The ideal candidate must have good leadership skills, be able to solve problems, manage staff effectively, attract customers, and ensure that guests have a comfortable and satisfying experience.
Key Responsibilities
- Oversee the daily operations of the hotel and ensure that all departments run smoothly.
- Supervise and coordinate hotel staff, including receptionists, housekeeping staff, kitchen staff, bar staff, and security personnel.
- Ensure staff report to work on time, perform their duties properly, and follow hotel rules and regulations.
- Monitor daily sales, income, expenses, cash payments, transfers, and other financial records.
- Ensure that all revenue collected is properly recorded and accounted for.
- Develop strategies to attract new customers, increase bookings, and improve hotel revenue.
- Ensure excellent customer service and handle guest complaints professionally.
- Maintain high standards of cleanliness, hygiene, food quality, and room presentation.
- Monitor hotel supplies, food items, drinks, and other stock to prevent waste, theft, and shortages.
- Ensure proper maintenance of hotel rooms, equipment, furniture, and facilities.
- Prepare regular reports on hotel performance, sales, expenses, staff activities, and customer feedback.
- Ensure staff follow hotel policies, work schedules, and safety procedures.
- Monitor staff performance and address poor performance or misconduct when necessary.
- Control operating costs and recommend ways to improve profitability.
- Ensure that the hotel complies with relevant health, safety, and hospitality regulations.
- Report major issues, financial concerns, and operational challenges to management.
- Carry out other duties related to the smooth running of the hotel.
Key Performance Expectations
The successful candidate will be expected to:
- Improve hotel revenue and customer satisfaction.
- Maintain proper financial records and accountability.
- Ensure staff discipline and productivity.
- Reduce unnecessary expenses, waste, and losses.
- Maintain cleanliness and service quality throughout the hotel.
- Provide accurate and timely reports to management.
Requirements and Qualifications
- A minimum of an OND or HND in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
- At least 2–3 years of experience in hotel management or a supervisory role in the hospitality industry.
- Relevant professional qualifications or practical experience may also be considered.
- Proven ability to manage staff and oversee daily hotel operations.
- Good understanding of hotel sales, expenses, stock control, and basic financial reporting.
- Strong customer service and problem-solving skills.
- Ability to attract customers and improve hotel revenue.
- Good communication, leadership, and organisational skills.
- Ability to work under pressure, take initiative, and make sound decisions.
- Honesty, discipline, accountability, and attention to detail.
- Good computer skills and the ability to use basic office applications.
- Willingness to work flexible hours, including weekends and public holidays when required.
Required Skills:
- Hotel operations and staff management
- Customer service and complaint resolution
- Sales and revenue improvement
- Financial monitoring and reporting
- Stock and inventory control
- Problem-solving and decision-making
- Leadership and team coordination
- Communication and interpersonal skills
- Time management and organisation
- Cost control and business development
Salary
N100,000 monthly (Negotiable, based on experience).