Hotel Manager

ProConnect Global Agency is a people-focused recruitment and human resources solutions firm committed to connecting businesses with exceptional talent and helping individuals unlock their career potential. We partner with organisations to attract, assess, and recruit qualified professionals who align with their business objectives, culture, and long-term growth ambitions.

Our services span talent acquisition and recruitment, executive search, staffing solutions, HR support and outsourcing, professional training, employee development, and workforce management. Through a structured and client-centred approach, we help organisations streamline their hiring processes, strengthen workforce capabilities, and build high-performing teams.

We are recruiting to fill the position below:

Job Position: Hotel Manager
Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly experienced, commercially driven, and results-oriented Hotel Manager with 7–10 years of relevant hospitality experience to oversee hotel operations, drive business performance, lead teams, and deliver exceptional guest experiences.
• The ideal candidate must have a strong track record in hotel management, operational excellence, revenue growth, financial control, and staff leadership.

Key Responsibilities

• Oversee daily hotel operations and ensure seamless coordination across all departments.
• Maintain high standards of guest experience, service delivery, cleanliness, and operational efficiency.
• Lead, supervise, and develop hotel staff, ensuring accountability and high performance.
• Monitor revenue, occupancy rates, operating costs, and profitability.
• Develop and implement strategies to increase bookings, revenue, customer retention, and business growth.
• Prepare and manage operational budgets, control expenditure, and ensure efficient resource utilisation.
• Establish and enforce standard operating procedures and service quality standards.
• Oversee inventory, procurement, maintenance, and the effective management of hotel assets.
• Manage guest complaints professionally and implement continuous improvement initiatives.
• Ensure compliance with relevant hospitality regulations, health and safety standards, and security procedures.
• Prepare periodic operational and financial performance reports for management.
• Identify business development opportunities, strategic partnerships, and initiatives to improve the hotel's competitive position.

Key Performance Indicators (KPIs)

• Revenue growth and occupancy rate.
• Profitability and operating cost efficiency.
• Guest satisfaction and repeat patronage.
• Operational efficiency and service quality.
• Staff productivity and performance.
• Effective asset and inventory management.
• Compliance with operational standards and timely reporting.

Qualifications and Experience

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
• 7–10 years of relevant experience in the hospitality industry, with substantial experience in hotel operations and management.
• Demonstrated experience in a senior supervisory or hotel management position.
• Proven track record of managing hotel operations, leading teams, controlling costs, and driving revenue growth.
• Strong knowledge of hospitality standards, guest relations, budgeting, and operational management.
• Proficiency in hotel management software, reservation systems, and Microsoft Office.
• Relevant professional certifications will be an added advantage.

Required Competencies:

• Strategic leadership and people management.
• Strong financial acumen and commercial awareness.
• Revenue optimisation and cost-control expertise.
• Excellent communication, negotiation, and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Customer service excellence and conflict resolution.
• High integrity, professionalism, and accountability.
• Ability to work under pressure and manage competing priorities.