Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs; adapting to evolving workforce demands and enabling long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated experience in delivering practical HR and recruitment solutions.
We are seeking a hands-on IT Infrastructure & Support Engineer to manage daily IT operations and provide technical support at our site.
The ideal candidate will be responsible for maintaining computer systems, network infrastructure, internet connectivity, printers, CCTV systems, and other IT equipment to ensure smooth business operations.
Key Responsibilities
Install, configure, maintain, and troubleshoot Windows laptops, desktops, and business applications.
Provide technical support for Microsoft 365, Outlook, Teams, and other end-user applications.
Monitor and troubleshoot LAN, WAN, Wi-Fi, switches, firewalls, and VPN connectivity.
Monitor internet connectivity and coordinate with Internet Service Providers (ISPs) to resolve outages.
Install and troubleshoot printers, scanners, and other peripheral devices.
Monitor and troubleshoot IP CCTV cameras, NVR/DVR systems, and related network equipment.
Perform routine IT infrastructure health checks and maintain IT asset inventory.
Support server room equipment, UPS, network racks, and structured cabling.
Maintain IT support records, documentation, and incident reports.
Coordinate with vendors and the central IT team to resolve technical issues.
Ensure compliance with IT security policies and established support procedures.
Requirements
Diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.
3–6 years of hands-on experience in IT infrastructure and technical support.
Strong knowledge of Windows 10/11, computer hardware, Microsoft 365, and end-user support.
Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, LAN, WAN, and Wi-Fi.
Experience troubleshooting switches, firewalls, wireless access points, internet connectivity, and printers.
Basic knowledge of IP CCTV systems and NVR/DVR troubleshooting.
Strong problem-solving, communication, documentation, and vendor coordination skills.
Ability to work independently and manage day-to-day IT operations at a site.
Preferred Skills:
Experience with Sophos firewalls, Huawei switches, and wireless access points.
Knowledge of Active Directory, Group Policy, Microsoft Intune, and endpoint security tools.
Familiarity with ManageEngine Endpoint Central or AssetExplorer.
Understanding of VPN, SD-WAN, network monitoring tools, and server room infrastructure.
Relevant certifications such as CompTIA A+, Network+, CCNA, Huawei HCIA, or Microsoft certifications are an advantage.
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Closes Monday 30 November · 38 days left
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IT Infrastructure and Support Engineer - Ascentech Services Limited
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