People and Systems Manager

West Africa Vocational Academies - Our client, a premium bridal fashion brand, is recruiting to fill the position below:

Job Title: People and Systems Manager

Location: Lagos
Work Schedule: Full-Time/ Hybrid – 20% Remote

About the Role

• Our client, a premium bridal fashion brand, is seeking an organised, systems-oriented, and people-focused People & Systems Manager to join its team.
• The successful candidate will be responsible for building and managing the systems, processes, people, and administrative structures required for the business to operate efficiently, consistently, and to a high standard.
• A key part of this role is systems integration and process automation. The successful candidate will use Zoho or a comparable integrated business-management platform to connect workflows, automate routine processes, improve visibility, and strengthen accountability across the organisation.

What You'll Be Responsible For
Business Operations & Execution:

• Coordinate day-to-day business operations and translate management priorities into clear actions, owners, and deadlines.
• Build, document, and continuously improve SOPs, workflows, approval processes, and operational controls.
• Maintain operational dashboards and trackers.
• Identify bottlenecks, missed deadlines, and recurring operational issues before they escalate.
• Coordinate execution across Sales, Product/Production, Finance, Retail, and other functions.
• Coordinate key customer, bridal, inventory, and vendor commitments.
• Ensure cross-functional activities are completed efficiently and within agreed timelines.

Systems Integration & Process Automation:

• Own the implementation, administration, and continuous improvement of Zoho or a comparable integrated business-management platform.
• Map business processes and translate them into practical digital workflows.
• Develop workflows across CRM, sales, inventory, tasks/projects, HR, approvals, customer service, and reporting.
• Integrate systems to reduce duplicated data entry, disconnected spreadsheets, and unnecessary manual processes.
• Build automated workflows, alerts, approval processes, dashboards, and management reports.
• Maintain system data quality, user permissions, documentation, and adoption standards.
• Train employees on relevant systems and monitor compliance.
• Manage external Zoho/system specialists where required while retaining ownership of business requirements, implementation, and outcomes.

Administration & Office Management:

• Oversee company administration, records, correspondence, meeting coordination, action tracking, and document control.
• Maintain organised employee, vendor, contract, policy, and operational records with appropriate confidentiality.
• Coordinate office/store administration, facilities, supplies, subscriptions, renewals, and key business deadlines.
• Ensure routine administrative matters are resolved efficiently without unnecessary management intervention.
• Maintain effective administrative systems that support smooth day-to-day operations.

Human Resources & People Management:

• Coordinate recruitment, onboarding, probation, confirmation, leave, attendance, employee documentation, and exit processes.
• Ensure employees have current job descriptions, clear responsibilities, and measurable performance expectations.
• Maintain accurate HR records.
• Support the implementation of HR policies, employee relations, disciplinary processes, and grievance procedures.
• Coordinate performance reviews and work with managers to address underperformance, behavioural issues, and development needs.
• Promote a culture of ownership, accountability, professionalism, collaboration, and high standards.

Learning, Training & Development:

• Own the company's training calendar, onboarding programme, and ongoing employee development plan.
• Conduct training-needs assessments with managers.
• Translate identified capability gaps into practical learning interventions.
• Coordinate product knowledge, customer service, sales, systems, SOP/operations, and leadership training as required.
• Source and coordinate internal and external trainers.
• Maintain training records and assess whether training interventions improve performance.
• Ensure new employees are properly oriented on company culture, policies, systems, role expectations, and operating standards.

Performance Management & Culture:

• Coordinate company-wide KPI and performance-management processes, including reviews, improvement plans, and follow-up actions.
• Maintain visibility of team performance and ensure agreed actions and development commitments are completed.
• Support managers in setting expectations, holding teams accountable, and addressing performance gaps promptly.
• Coordinate recognition and feedback processes.
• Reinforce company values through management routines, training, and communication.
• Use people and performance data to identify recurring capability, accountability, or organisational issues and recommend solutions.

Vendor & Operational Control:

• Maintain approved vendor records.
• Coordinate quotations and monitor supplier/service-provider performance.
• Ensure procurement and operating spend follows agreed approval and documentation processes.
• Coordinate supporting procurement documentation with Finance.
• Track operational risks, unresolved issues, and service failures.
• Ensure corrective actions are assigned and followed through to completion.

What We're Looking For:

• We're looking for a systems-oriented people and operations professional who can bring structure, accountability, and efficiency to a growing organisation.
• The ideal candidate should be comfortable working across operations, HR, administration, systems, and process improvement.
• They should be able to translate business needs into practical processes and digital workflows while also managing people-related responsibilities and ensuring that teams consistently follow agreed standards.

Requirements

• Bachelor's Degree in Business Administration, Operations, Human Resources, Management, Information Systems, or a related discipline.
• 3-4 years of relevant experience across business operations, administration, HR/people management, process improvement, or organisational systems.
• Strong hands-on experience implementing or administering Zoho applications is highly desirable.
• Experience with a comparable ERP, CRM, or integrated business-management platform will also be considered.
• Demonstrable experience mapping processes, configuring workflows, improving systems adoption, and using automation/reporting to improve execution.
• Practical experience in HR administration, performance management, training coordination, and employee lifecycle processes.
• Strong project-management, documentation, analytical, and problem-solving skills.
• Ability to work across multiple departments and drive accountability.
• Strong organisational and communication skills.
• Ability to manage confidential employee, business, and operational information appropriately.
• Experience in fashion, retail, luxury, e-commerce, consumer goods, or another fast-moving customer-focused business is an advantage.

Salary
N300,000 Monthly.