Property Officer

Property Operations

• Support the day-to-day administration of the property.
• Maintain up-to-date tenant/occupant records and property information.
• Receive and track maintenance/service requests.
• Follow up with technical and cleaning teams to ensure timely resolution of requests.
• Support routine property inspections and document identified issues.
• Monitor common-area cleanliness, presentation and general property conditions.
• Assist in coordinating access for contractors, vendors and service providers.
• Support move-in, move-out and other tenant/occupant activities.
• Maintain records of keys, access cards and other property-related assets where applicable.
• Support preparation and distribution of tenant/occupant communications and notices.

Administration

• Maintain property and facility documentation and records.
• Prepare reports, schedules, correspondence, minutes and other administrative documents.
• Support procurement and administration of office/property supplies.
• Maintain records of invoices, service requests, purchase requests and supporting documents.
• Schedule meetings and coordinate facility-related appointments.
• Assist the Facilities/Property Manager with routine administrative activities.
• Maintain confidentiality of tenant, employee and company information.
• Support facility events, inspections, meetings and other operational activities.

Key Performance Indicators

• Front-desk/customer service satisfaction
• Service-request response and closure time
• Accuracy of tenant/property records
• Complaint resolution rate
• Administrative turnaround time
• Documentation accuracy
• Tenant/occupant satisfaction
• Compliance with property procedures
• Visitor/access-control compliance

Qualifications & Experience

• OND/HND/Bachelor’s degree in Business Administration, Estate Management, Facility Management, Secretarial Administration, Hospitality or related discipline.
• 2–4 years’ experience in front-office administration, property management, facilities management, customer service or a related role.
• Experience in a commercial/residential property environment is an advantage.
• Good working knowledge of Microsoft Office/Google Workspace.
• Experience using CAFM/CMMS, property management or ticketing systems is an advantage.

Key Competencies

• Customer service
• Front-office management
• Property administration
• Communication
• Organisation and coordination
• Record keeping
• Problem-solving
• Professionalism
• Attention to detail
• Stakeholder management