Facility Manager

• Manage the day-to-day technical and operational activities across the facility.
• Ensure effective operation and maintenance of electrical, mechanical, plumbing, HVAC, fire protection, building fabric and other critical building systems.
• Develop and implement preventive and corrective maintenance programmes.
• Supervise technical personnel, artisans, vendors and service contractors.
• Monitor equipment performance, breakdowns, maintenance schedules and service response times.
• Ensure effective use of CMMS/work-order management systems for maintenance planning and reporting.
• Conduct regular facility inspections and identify technical defects, operational risks and improvement opportunities.
• Coordinate planned and reactive maintenance activities while minimising disruption to occupants and business operations.
• Manage service providers and contractors, ensuring compliance with agreed SLAs, scope of work and quality standards.
• Monitor technical consumables, spare parts, tools and maintenance resources.
• Review technical quotations and provide recommendations on repairs, replacement and improvement works.
• Support energy-efficiency initiatives and monitor utility consumption.
• Ensure compliance with statutory inspection, certification and regulatory requirements.
• Participate in emergency preparedness, business continuity and incident response activities.
• Prepare technical and operational reports, including maintenance performance, breakdown analysis, energy consumption and facility condition reports.
• Monitor operational expenditure and contribute to effective cost management.
• Ensure compliance with HSE, QMS, company policies and client requirements.
• Drive continuous improvement in facility reliability, service quality and customer satisfaction.

Key Performance Indicators

• Planned Preventive Maintenance (PPM) compliance
• Equipment uptime/reliability
• Breakdown response and resolution time
• SLA compliance
• Maintenance cost efficiency
• Energy/utilities consumption
• Contractor performance
• HSE compliance
• Client/customer satisfaction
• Audit/QMS compliance

Qualifications

• Bachelor’s degree/HND in Mechanical, Electrical, Building Services, Facilities Management, or a related discipline.
• Professional certification in Facilities Management, Engineering, Project Management or a related field is an advantage.
• 7–9 years’ relevant experience, preferably in facilities management, commercial real estate, industrial, residential or mixed-use facilities.
• Strong knowledge of MEP systems, building operations and maintenance.
• Experience managing technical teams and contractors.
• Working knowledge of CMMS and facility management systems.
• Good knowledge of HSE and statutory requirements.

Key Competencies

• Technical and facilities management expertise
• People management
• Problem-solving and troubleshooting
• Contractor/vendor management
• Cost management
• Client relationship management
• Report writing and analytical skills
• Communication and interpersonal skill