Restaurant Supervisor

The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

We are recruiting to fill the position below:

Job Position: Restaurant Supervisor

Job Location: Port Harcourt, Rivers 
Job Type: Full-time

Job Description

• We are currently looking for versatile, intelligent and energetic restaurant supervisors with passion for delivering outstanding service to join our professional and friendly team.
• This person will be responsible for providing passionate, charming and attentive service delivery to all customers according to our service standards in order to ensure guest satisfaction.

Job Summary

• As the Restaurant Supervisor, you will work alongside a small team and oversees the overarching aspects of the restaurant, which include cleaning of all areas, including the dining area and restrooms, ensuring smooth operation of activities in the eatery and maintaining relationships with customers.

Key Responsibilities

• Ensures all products are available and displayed at required times (in line with display schedule).
• Create a good communication link with kitchen staff to ensure the right products comes out quickly. 
• Ensure that staff are conversant with product portions, prices and codes.
• Ensures sales entries are correctly entered and receipts are issued to customer before money is collected.
• To ensure the punctuality and time keeping of your team to meet requirements.
• Maintain and guarantee an excellent level of hygiene at all the time
• Ensure customers are attended to in a courteous and friendly manner and swift resolution is given to their issues/complaints.
• Ensure that all staff are at their designated work area and absenteeism is promptly detected and addressed.
• Send daily report of activities to manager.

Qualification

• BSc / HND.
• Must have prior experience in hospitality industry, preferably a restaurant or hotel.
• Firm, decisive and energetic.
• Customer-oriented.
• Must be able to work in Port Harcourt, Rivers State.

Note: Candidates who do not meet the above criteria need not apply.