M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Retail Operations Officer
Location: Anambra (Hybrid)
About the job
- We are looking for a Retail Operations Officer in Benin City to join our Retail group; as we scale up and drive digital and financial inclusion across our markets.
The role
- You will run day-to-day retail operations across an assigned state, keeping shops, depots and stock points accurate, compliant and ready to serve customers.
- You will report to the Regional Retail Team Lead and lead Stock Controllers and Shop Assistants.
- This is a hybrid role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Retail Manager.
What You'll Do
- Oversee daily operations across retail shops, depots and stock points to keep service smooth and consistent.
- Manage stock reconciliations, replenish understocked SKUs, and keep every active and newly onboarded DSR within approved minimum and maximum stock levels.
- Coordinate aged stock returns, reallocations and lost phone reporting, and make sure reverse logistics procedures are followed.
- Manage phone repair logistics so devices reach repair centres and return to customers within agreed SLAs.
- Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants on processes, products, systems and service standards.
- Monitor retail KPIs, run regular shop inspections, drive corrective action, and work with Sales, Supply Chain, Repairs and Customer Service on improvements.
What You'll Need
- 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations.
- Minimum of 2 years’ experience in a supervisory or team leadership role.
- Proven experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations.
- Confidence with retail management systems, inventory tools and Microsoft Office, especially Excel.
The honest part:
- This is a hands-on role.
- You will be covering multiple locations, chasing stock discrepancies, and handling repair and customer issues as they come up.
- The days are rarely identical, and the detail matters. If you like seeing the direct result of tidy operations, you will do well here.
What makes this different:
- Most retail operations roles stop at the shop door.
- This one follows the device the whole way: from stock point to DSR to customer, and back through repairs when something goes wrong.
- You will own that full loop, and your numbers show up directly in whether a customer gets their phone, and keeps it working.