Sales Manager

Department: Sales

Job Summary

• The Sales Manager manages BNPL sales promoters across partner stores.
• The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service.
• Also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-3 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.