Waitress

Protea Hotel by Marriott Lagos Kuramo Waters - Experience beautiful beachfront views from our Hotel situated along Kuramo Beach. This serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing stay.

We have 60 luxurious rooms with in-room tea/coffee-making facilities and turn-down packages. Protea Hotel Lagos Kuramo Waters facilities include complimentary Wi-Fi access, a gym, a swimming pool, a restaurant, a bar and other commendable amenities.

We are recruiting to fill the position below:

Job Title: Waiter / Waitress

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Waiter/Waitress is responsible for providing excellent food and beverage service to hotel guests by taking orders, serving meals and drinks, attending to guest requests, and ensuring a clean, comfortable, and welcoming dining environment.
• The role requires professionalism, courtesy, attention to detail, and a strong commitment to guest satisfaction.

Responsibilities

• Welcome guests warmly and escort them to their tables when necessary.
• Present menus, explain available food and beverage options, and make recommendations where appropriate.
• Take accurate food and beverage orders and communicate them promptly to the kitchen and bar.
• Serve food and beverages according to the hotel's service standards.
• Ensure that guests receive the correct orders within a reasonable timeframe.
• Check on guests during their meals to ensure satisfaction and attend to additional requests.
• Set up tables, arrange cutlery, glassware, napkins, and other service items before guests arrive.
• Clear tables promptly and reset them for the next guests.
• Maintain cleanliness and hygiene in the restaurant, bar, banquet areas, and other assigned service locations.
• Process guest bills and payments accurately when assigned and authorized to do so.
• Handle guest complaints professionally and escalate unresolved issues to the supervisor.
• Communicate effectively with the kitchen, bar, and other relevant departments to ensure smooth service delivery.
• Adhere to food safety, hygiene, and sanitation standards at all times.
• Ensure that service equipment, utensils, and other restaurant items are properly handled and stored.
• Participate in departmental briefings, training sessions, and meetings as required.
• Follow the hotel's grooming, personal hygiene, uniform, and attendance policies.
• Report damaged equipment, shortages, guest concerns, and operational issues to the supervisor.
• Perform any other reasonable duties assigned by the supervisor or management.

Performance Expectation

The Waiter/Waitress is expected to:

• Deliver prompt, courteous, and professional service to all guests.
• Maintain high standards of personal grooming, hygiene, and cleanliness.
• Ensure accurate order-taking and timely food and beverage delivery.
• Demonstrate a positive attitude and willingness to assist guests.
• Follow the hotel's service standards and departmental procedures.
• Work collaboratively with colleagues to achieve departmental goals.
• Contribute positively to guest satisfaction and the hotel's overall reputation.

Health, Safety, and Hygiene:

• Comply with all food safety, sanitation, and personal hygiene requirements.
• Handle food, beverages, and service equipment safely.
• Report spills, breakages, hazards, and unsafe conditions promptly.
• Follow the hotel's health, safety, and emergency procedures.
• Maintain a clean and organized work area throughout each shift.

Professional Conduct:

• Treat guests, colleagues, and supervisors with courtesy and respect.
• Avoid arguments, rude behaviour, and unprofessional conduct.
• Protect guest privacy and confidential hotel information.
• Adhere to the hotel's policies, procedures, and Code of Conduct.
• Demonstrate accountability and take responsibility for assigned duties.

Requirements

• Minimum of SSCE or its equivalent.
• Previous experience in food and beverage service is an advantage.
• Hospitality training or a relevant qualification is desirable.
• Knowledge of restaurant service procedures and basic food and beverage operations is an added advantage.

Required Skills and Competence:

• Excellent customer service and interpersonal skills.
• Good verbal communication skills.
• Pleasant personality and professional attitude.
• Ability to work effectively in a team.
• Good listening and order-taking skills.
• Attention to detail and accuracy.
• Ability to work under pressure in a busy environment.
• Good personal hygiene and grooming.
• Honesty, punctuality, and reliability.
• Ability to handle guest complaints calmly and professionally.