Dental Clinic Manager

Role summary

• We are seeking an experienced Dental Clinic Manager to oversee the day-to-day operations of our dental clinic. The successful candidate will keep the clinic running efficiently, support a welcoming patient experience, coordinate staff and resources, and help the clinic meet its operational and financial goals.

Key responsibilities

• Manage daily clinic operations, including patient flow, appointment scheduling, and front-desk activities.
• Supervise and support administrative and support staff; coordinate with dentists and other clinical professionals.
• Help recruit, onboard, train, and schedule staff, and address routine performance or workplace concerns.
• Monitor patient feedback and resolve service issues promptly and professionally.
• Oversee billing, payment records, cash handling, expense tracking, and routine operational reports.
• Monitor supplies and equipment, coordinate purchasing and maintenance, and reduce avoidable waste.
• Maintain organized patient and business records, protecting confidentiality and limiting access to authorized staff.
• Support clinic procedures for cleanliness, safety, infection prevention and incident reporting in coordination with clinical staff.
• Review workflows and introduce practical improvements to service quality and operational efficiency.
• Build relationships with patients, suppliers and other service providers.
• Prepare regular reports on clinic activity, staffing, expenses and service issues for the Clinic Director.

Qualifications and experience

• Bachelor’s degree or HND in Business Administration, Healthcare Administration, Management or a related field.
• 5–7 years of relevant management or operations experience, preferably in a dental, medical or other healthcare setting.
• Experience supervising staff and coordinating schedules, budgets, supplies or customer service operations.
• Familiarity with clinic administration, patient records, billing and appointment systems.
• Strong written and spoken English; additional Nigerian languages are an advantage.
• Relevant training in healthcare administration, customer service or people management is an advantage.

Skills and attributes

• Strong organisation, planning and problem-solving skills.
• Clear, respectful communication and confident team leadership.
• Good numerical skills and attention to detail.
• Professional, discreet and patient-focused approach.
• Ability to manage competing priorities in a busy clinic.
• Comfortable using computers and office software; experience with practice-management software is an advantage.
• Integrity and sound judgment when handling confidential information and payments.
• Performance measures
• Success in this role may be assessed through patient feedback, appointment and patient-flow coordination, accuracy of administrative and financial records, staff coordination, supply management and progress against agreed clinic goals.