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Job Summary

  • A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • OND/HND holders ONLY
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Not More than 30years of age

Apply for this role

Closes Friday 20 November · 28 days left

The employer receives your email directly. Tap the button to copy the address - status updates come from the employer.

How to apply

Interested and qualified candidates should forward their CV to: r***@stresertintegrated.com using the position as subject of email.

What to submit

  • CV / résumé

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Pay not stated Closes in 28 days

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