Estuary Business Solutions (EBS) Limited is a Nigerian-based business consulting and technology services company with experience and comprehensive capabilities across diverse business functions. EBS collaborates with clients to support their strategic objectives of transformation into high-performance businesses.
We are recruiting to fill the position below:
Job Title: Product Specialist
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- The Product Specialist is responsible for supporting the planning, development, implementation, enhancement, and lifecycle management of the company's digital products and technology solutions.
- The role serves as the bridge between clients, business stakeholders, software development teams, UI/UX designers, QA engineers, and project managers to ensure products are delivered on time, meet business objectives, and provide exceptional user experiences.
- The Product Specialist gathers and translates business requirements into functional product specifications, supports product and business delivery, contributes to IT product and solution design, monitors product performance, and continuously identifies opportunities for improvement.
- The role also proactively drives new product ideas and development opportunities by tracking market trends, emerging technologies, customer needs and competitive developments, including identifying potential Original Equipment Manufacturer (OEM) and technology partnerships that can create new revenue streams and strengthen the company’s product portfolio.
Key Responsibilities
Product Strategy & Planning:
- Support the development and execution of product roadmaps.
- Conduct market research and competitive analysis.
- Identify customer pain points and recommend innovative technology solutions.
- Participate in defining product vision and business objectives.
- Assist in prioritizing product features based on customer and business value.
- Proactively identify emerging market trends, disruptive technologies, unmet customer needs and new product opportunities; propose original product concepts and business cases.
- Assess commercial feasibility, customer demand, revenue potential and strategic fit of proposed products and enhancements.
Business Analysis & Requirements Management:
- Gather and document business and functional requirements.
- Facilitate requirement gathering sessions with clients and stakeholders.
- Develop Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), user stories, and acceptance criteria.
- Provide substantive input into the design, structure, review and validation of BRDs, ensuring process flows, business rules, dependencies, integration needs and measurable acceptance criteria are captured.
- Translate business needs into clear technical requirements for development teams.
- Ensure product requirements align with organizational goals.
Product Development Support:
- Work closely with Software Engineers, UI/UX Designers, QA Engineers, DevOps Engineers, and Project Managers throughout the Software Development Life Cycle (SDLC).
- Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Validate delivered features against agreed requirements.
- Coordinate User Acceptance Testing (UAT) with clients and internal stakeholders.
- Drive early-stage product discovery, concept validation, prototype feedback and the progression of viable ideas into development roadmaps.
IT Product Design & Solution Development:
- Contribute to IT product design, including user journeys, workflow mapping, functional designs, wireframes and solution requirements.
- Collaborate with Engineering and UI/UX teams to evaluate design options, integrations, scalability, usability, security and operational readiness.
- Review proposed solution designs against approved business requirements and identify design gaps before development.
Business Delivery & Implementation:
- Coordinate with business owners, Project / Product Delivery teams and technical teams to ensure solutions deliver the agreed business outcomes.
- Support implementation planning, stakeholder readiness, training, handover, go-live validation and post-launch stabilization.
- Track business deliverables, dependencies, risks and benefits realization; escalate gaps and support timely resolution.
Product Innovation, Market Intelligence & OEM Partnerships:
- Maintain an active pipeline of new product ideas, emerging technology use cases and commercially relevant market opportunities.
- Research and evaluate potential OEMs, technology vendors, integration partners and white-label solutions for strategic and commercial fit.
- Support partner due diligence, product demonstrations, proof-of-concept evaluations, commercial assessments and partnership recommendations.
- Recommend build, buy or partner options supported by evidence, expected value and implementation considerations.
Client / Stakeholder Engagement:
- Conduct product demonstrations and solution presentations.
- Understand client business processes and recommend suitable technology solutions.
- Support solution implementation and deployment activities.
- Gather customer feedback for continuous product improvement.
- Build and maintain strong client relationships.
Product Performance & Improvement:
- Monitor product adoption, user engagement, and customer satisfaction.
- Analyse product performance metrics and prepare management reports.
- Recommend enhancements and product optimization initiatives.
- Identify opportunities for automation and process improvement.
- Track the business impact of product launches, including adoption, efficiency gains, retention and revenue contribution where measurable.
Documentation:
- Prepare user guides, release notes, process documentation, FAQs, and product manuals.
- Maintain product knowledge repositories and documentation.
- Ensure all product documentation remains current and accurate.
Cross-functional Collaboration:
- Work collaboratively with Sales, Business Development, Customer Success, Technical Support, Engineering, and Project / Product Delivery teams.
- Support proposal development and pre-sales solution design.
- Assist in preparing solution documentation for bids and client presentations.
Qualification & Experience
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline.
- Minimum of 3 years’ demonstrable experience in a product management role, Product Ownership, Business Analysis, with experience working with others.
- Professional certifications in Product Management, Scrum, Agile, Business Analysis, or Product Ownership are an added advantage.
- Experience working in an IT Consulting, Software Development, System Integration, or Digital Transformation company.
- Experience supporting enterprise software implementation projects.
- Exposure to product discovery, solution design, business delivery, technology partnerships or OEM solutions is an added advantage.
Required Technical Skills:
- Product lifecycle management.
- Business analysis and requirements gathering.
- Agile and Scrum methodologies.
- User story development and backlog management.
- SDLC knowledge.
- Wireframing and process mapping.
- Familiarity with REST APIs and system integrations.
- Understanding of cloud-based applications and enterprise software.
- Product discovery, market intelligence, solution design and business case development.
- BRD/FRS drafting, review and requirements traceability.
- Basic understanding of OEM partnerships, vendor evaluation and build-versus-buy assessments.
- Proficiency with Jira, Azure DevOps, Trello, Confluence, Microsoft Office Suite, Visio, and collaboration tools.
Core Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Stakeholder management.
- Customer-centric mindset.
- Critical thinking.
- Attention to detail.
- Strong documentation skills.
- Project coordination.
- Negotiation and influencing skills.
- Time management and organizational skills.
- Teamwork and collaboration.
- Adaptability and continuous learning.
- Innovation mindset, commercial awareness and proactive opportunity identification.
- Ownership of business outcomes and cross-functional execution.
Preferred Knowledge In:
- Digital Transformation initiatives.
- Enterprise Resource Planning (ERP) solutions.
- Financial Technology (FinTech) solutions.
- Artificial Intelligence (AI) and automation solutions.
- Data analytics and business intelligence concepts.
- Information security and compliance fundamentals.
- OEM ecosystems, strategic technology alliances, white-label products and emerging digital business models.