Sales Representative

Location: Ogudu Road, Lagos

Role Summary

• The Store Assistant will support the daily operations of the fashion store and provide excellent customer service to everyone visiting the store.
• The ideal candidate should be friendly, confident, well-presented and passionate about fashion. The role involves assisting customers, maintaining the appearance of the store, organising merchandise and supporting sales activities.

Key Responsibilities
Customer Service:

• Welcome customers warmly when they enter the store.
• Assist customers with selecting outfits, sizes and styles.
• Provide information about products, prices and availability.
• Assist customers in fitting rooms where necessary.
• Offer styling suggestions and product recommendations.
• Answer customer questions professionally.
• Handle customer requests and enquiries politely.
• Build good relationships with regular customers.

Sales:

• Assist in achieving daily and monthly store sales targets.
• Encourage customers to explore additional products.
• Upsell and cross-sell suitable items.
• Assist with processing customer purchases.
• Ensure all sold items are properly packaged.
• Keep accurate records where required.

Store Presentation:

• Ensure clothing rails and shelves remain neat and organised.
• Arrange garments according to store standards.
• Ensure products are properly steamed, folded or hung.
• Maintain clean fitting rooms and customer areas.
• Assist with mannequin dressing and visual merchandising.
• Ensure the store remains clean and presentable throughout the day.

Stock Management:

• Assist with receiving new stock.
• Count and organise merchandise.
• Label and price garments where required.
• Monitor stock on the shop floor.
• Report low-stock items to the General Manager.
• Assist with regular stock counts.
• Help prevent loss or damage to store merchandise.

General Duties:

• Support store opening and closing procedures.
• Assist the General Manager with daily tasks.
• Maintain professional behaviour while representing the brand.
• Support events, launches, photoshoots and promotional activities where required.

Requirements

• Previous retail or customer-service experience is preferred.
• Fashion retail experience is an advantage.
• Good communication skills.
• Friendly and approachable personality.
• Strong customer-service attitude.
• Good personal presentation.
• Ability to work as part of a team.
• Reliable and punctual.
• Willingness to learn about the brand and its products.
• Basic numeracy and organisational skills.
• Reside in proximity to Ogudu.