A human capacity development and technology company offering solutions to clients in the public and private sectors, is seeking experienced and service-oriented individuals to fill the position below:
Job Title: User Support Officer
Location: Oniru / Victoria Island, Lagos
Employment Type: Contract (Project-based)
Reports Directly To: The Team Lead
Working hours: Scheduled Support Times Agreed with Client
Summary
As the User Support Officer serves as the first point of contact for users/course participants that need help with account access, platform navigation, course administration or other programme enquiries, the ability to confidently take ownership of the enquiry-to-resolution process is essential.
Key Responsibilties
This role includes responsibilities including but not limited to the following:
Handling enquiries through the support channels assigned by MindSpark.
Guiding users/course participants through the onboarding process and supporting their familiarization with the LMS.
Explaining course requirements, module sequencing, assessments, completion timelines and certificate eligibility using approved programme information.
Following up on unresolved cases and providing progress updates.
Escalating suspected platform faults, repeated failures, outages, security concerns, and other critical cases.
Person Specification
A Degree or Diploma (i.e. Bachelor’s Degree, HND, or OND) is essential.
Prior experience in a customer service or relationship management role is essential
Experience with Learning Management System, ticketing software is an advantage.
Excellent command of the English Language is essential
An additional Nigerian language would be considered an advantage.
Strong communication skills
Demonstrable problem skills
Emotional maturity and mental resilience.
Salary
N250,000 monthly.
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Closes Friday 20 November · 29 days left
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User Support Officer - A Human Capacity Developme
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