Head of Sales

Pecan Trust Microfinance Bank Limited "the Bank" is a financial institution licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under Bank, high net-worth individuals among others.

We are recruiting to fill the position below:

Job Title: Head of Sales

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Department: Sales
Reports To: Managing Director

Job Objectives

• The Head of sales is responsible for developing and implementing effective sales strategies for the bank’s growth and revenue targets.
• This position entails managing the sales team, overseeing customer acquisition, ensuring customer retention and expanding the bank’s market presence.

Job Roles and Responsibilities
Strategic Planning and Execution:

• Develop and implement the sales strategy aligned with the bank's business goals.
• Identify new market opportunities and create plans to capture these opportunities.
• Set sales targets and ensure they are met by the sales team.

Sales Team Management:

• Lead, manage, and mentor the sales team to achieve their targets.
• Conduct regular training sessions to enhance the skills of the sales staff.
• Evaluate the performance of the sales team and provide feedback for improvement.

Market Analysis and Research:

• Conduct market research to understand customer needs and market trends.
• Analyze competitor activities and adjust sales strategies accordingly.
• Keep abreast of regulatory changes affecting the microfinance sector and adjust strategies as needed.

4. Customer Relationship Management:

• Build and maintain strong relationships with key customers and stakeholders.
• Ensure high levels of customer satisfaction through excellent service and effective resolution of issues.
• Develop strategies for customer retention and loyalty.

Sales Operations:

• Oversee the day-to-day operations of the sales department.
• Ensure that sales processes and policies are adhered to and are effective.
• Manage the sales budget and allocate resources efficiently.

Product and Service Development:

• Collaborate with the product development team to tailor products and services that meet customer needs.
• Provide feedback from the field to improve existing products and develop new offerings.

Reporting and Analysis:

• Prepare regular sales reports for the senior management team.
• Use data and analytics to measure the effectiveness of sales strategies and make data-driven decisions.

Team Leadership & Supervision:

• Supervise, coach, and mentor Sales Supervisors and Officers.
• Conduct periodic performance reviews.Foster a high-performance and compliance-driven sales culture.
• Monitor key performance indicators (KPIs) and adjust strategies as necessary to achieve targets.

Compliance and Risk Management:

• Ensure all sales activities comply with relevant regulations and internal policies.
• Identify and mitigate risks associated with sales operations.
• Work closely with the compliance team to ensure the sales team's adherence to legal and regulatory requirements.

Collaboration with Other Departments:

• Work closely with marketing, finance, and operations to ensure a unified approach to achieving the bank's objectives.
• Facilitate communication between the sales team and other departments to streamline processes and improve service delivery.

Innovation and Continuous Improvement:

• Foster a culture of innovation within the sales team.
• Implement best practices in sales management and continuously seek ways to improve efficiency and effectiveness.

Educational and Professional Requirement

• Bachelor's Degree in Business Administration, Finance, Economics, Marketing or a related field.
• 7-10 years of experience in Sales or Business Development with at least 5 years in a leadership role.
• Proven experience in compliance, regulatory affairs, or a similar role.
• Thorough understanding of the microfinance sector.
• Strong analytical and problem-solving skills.
• Ability to develop and execute effective sales strategies.
• Excellent communication and interpersonal abilities.
• •Certification in CIM, PMP, FRM is advantageous