Dotts Media House is Africa's leading digital marketing firm - using three arms - content, consulting and strategy - to create campaigns, movements & stories that inspire change and socio-economic development - helping our corporate, institutional and governance clients expand their reach across an increasingly progressive audience. We have led almost 8 years of impeccable digital marketing, public relations, influencer marketing, corporate communications, project management, crises / reputation management, and government relations experience. We have several national / global awards & recognitions for our work.
We are recruiting to fill the position below:
Job Title: Tech Support Officer
Location: Lagos
Job Description
- Respond to user enquiries through chat, email and support channels.
- Assist users with registration and onboarding.
- Help users navigate the platform.
- Troubleshoot account and platform issues.
- Handle login, verification, campaign, payment and notification-related issues.
- Escalate technical bugs to the appropriate technology team.
- Follow up on unresolved complaints until closure.
- Maintain records of support tickets and recurring issues.
- Monitor user complaints for recurring product problems.
- Create and maintain FAQs and support documentation.
- Provide feedback to Product and Technology teams.
- Maintain professional and timely communication with users.
- Assist users during major campaign periods and platform activations.